FAQ

Shop confidently with top questions answered.

Do you accept returns and exchanges? 

Yes, We do accept returns and exchanges within 15 days of receiving items.

How do I request a return or exchange?

You can send a request along with the order number to cs@ugovasare.com.

Is shipping and return free?

Yes, it is always free to ship the order with UPS Ground. We also offer express shipping for a fixed cost.

What is my options if the shoes received was damaged or with blemishes?

We are committed you are pleased with your shopping experience. We can offer you free exchange at no extra cost or free return for a full refund.